Frequently Asked Questions

General

Do you offer a Gift Wrap service?

Yes! We can gift wrap your book with reclaimed wrapping paper and attach a handmade card. Tell us what you would like written on the card in the Gift Wrap Card message box. Don’t forget to give us the correct address to send your gift to!

How I do I report any problems with an item?

If an item you pay for is significantly not as described, or arrives damaged please contact us by email to work towards a resolution.

Why can’t I login?

Check you have entered your email address correctly. If you still can’t login it may be possible there is a problem with a server. Why not have a cup of tea and then try again later.

How do I change my postal address?

Go to “My Account”and then “My Address details” You will need to log in using your email address and password.

Books

Where do you get your books from?

We visit the local landfill sites where people dispose of unwanted books.

Wouldn’t it be better to recycle the old books?

Well not really. Books can’t just be put in a paper recycling bank as the covers are made from different materials and they have glue in the spines. In some cases they can be pulped but this is only done in large quantities.

Recycling takes up far more energy (water, electric, transportation etc) than reusing does. Reusing is always a better environmental option.

What condition are the old books in?

All our books have been previously used, some of course are quite old. There might be yellowing on some of the original pages, you might find an old library stamp or the original owners name etc. inside the cover. This all undoubtedly adds to the magic and charm of our unique books.

Excellent – Without faults – highest rating
Fine – Excellent copy almost like new may have some minor defects
Very Good – Lightly used book showing some signs of wear
Good – Used/read book with signs of wear
Fair – Obvious signs of being a well loved/read book

Were all your books going to go to Landfill?

Many, but not all. We are now receiving donations of old books from our customers who would rather they were “Remade” rather than go to a charity shop where they may possibly be thrown away.

Can I have lined paper in my Journal?

Yes! Just select lined paper when you order your book. You can have lined paper on one side.

I would like a diary – what will it look like?

It will have a week-to-view on the left and a blank page on the right.

We can place selected pages of the original book in between the months if you like. Just request this in “Special Instructions” when ordering your book.

What are the added extras?

Bookmark from the spine
With certain books we offer a bookmark made out of the spine of the original publication. This will depend on the condition and size of the book. If available an option will appear the description of the book.

Ribbon place markers.
You can have a ribbon place marker added to your book. Colours are matched with the cover where possible. If you require additional ribbons, please request on “Special Instructions” when ordering your book.

Elastic fastening
An elastic fastening is available for all hard backed books. Just click to select when ordering your book.

Gift Wrap
We can gift wrap your book with reclaimed wrapping paper and attach a handmade card. Tell us what you would like written on the card in the Gift Wrap Card message box. Don’t forget to give us the correct address to send your gift to!

Are the wire bindings durable?

Yes! We use high quality wires and select a suitable size for your book to give it a good ‘feel’ in your hand.

The wire bindings allow the book to lie flat and open to almost 360 degrees, making your book very versatile indeed.

Shopping

How do I login?

Just click the Login link at the top of the site and “Sign Up” to get started as a new buyer. You will need a valid email address, postal address, and phone number. You can use both upper and lowercase letters; this information is not case-sensitive.

How does the shopping cart work?

As you shop around and find items that suit your fancy, add them to your cart.

Note: items in your cart are not removed from the site or reserved for you, until you complete the checkout process.

All the items on reMade.co.uk are one-of-a-kind and thus tend to sell out quickly, so it’s a bit risky to leave items in your cart for too long. Once you’ve got everything you want, click the Proceed to Checkout button and following the onscreen instructions.

How does buying on reMade.co.uk work?

To buy items, you’ll need to register by logging in. It’s free and easy.

You purchase items on reMade.co.uk using PayPal. We ask if you choose to pay via PayPal that you submit payment immediately.

If you have any questions about any item, it’s best to contact us before making the purchase.

What is PayPal, how does it work, and how do I buy items with it?

reMade.co.uk facilitates payments through a third-party service called PayPal

Buyers can pay securely through their own account or using their credit card / debit card. For more info and assistance with PayPal, visit the PayPal website here

I don’t have a PayPal account. Can I just pay with a credit or debit card ?

Yes! Buyers can submit payment by credit or debit card through PayPal without having a PayPal account.

Postage

Will you combine postage?

All orders have a £3.00 postage fee. This applies to a single address per order, within the UK and the Isle of Man (excluding Channel Islands).

How are the books packaged?

We package our books in bubble wrap and brown paper, we are always looking for an environmental cost effective solution

Do you do local delivery?

If you are on the Isle of Man we can arrange for collection free of charge. Please contact us to arrange this.

Do you post to Europe?

Yes! You can either contact us before you place your order and we will let you know how much your postage will be or you can go ahead and order and we will contact you with the amended postage price.

Do you ship to North America?

Yes! You can either contact us before you place your order and we will let you know how much your postage will be or you can go ahead and order and we will contact you with the amended postage price.